Location: Manchester Piccadilly (Hybrid – 2 days a week onsite, occasional travel to Paris)
Salary: £80,000 + excellent benefits

This is the opportunity of a lifetime for an experienced Lead Service Designer to take ownership of a monumental greenfield project that will transform an entire industry. Our client – a global enterprise SaaS powerhouse – is embarking on an ambitious journey that will reshape the market for years to come. This is not just a role; it’s a defining career move, a chance to build something game-changing from the ground up, in a high-impact position where your expertise will set the foundation for the future.

Why This Role?

• A True Leadership Position – Shape the strategic vision for service design across a brand-new, cutting-edge digital ecosystem.

• Greenfield Project, Greenfield Role – Lead from day one, defining end-to-end service experiences in an industry ripe for transformation.

• Global Scale – Work within a complex, multi-market, high-impact environment, solving challenges that no one else has tackled before.

• High-Level Exposure – Collaborate with top-tier leadership and stakeholders to influence major decisions.

• Unrivalled Career Growth – This is the type of role that defines careers and creates industry leaders.

What You’ll Do

As the Lead Service Designer, you will take full ownership of service blueprinting, UX/UI execution, and research initiatives. You will play a critical role in bridging frontstage customer interactions with backstage operational complexities, ensuring a seamless, scalable, and innovative digital experience.

Your Key Responsibilities:

• Service Blueprinting & Strategic Leadership – Define best-in-class service architectures, lead high-impact workshops, and co-create policies that scale.

• End-to-End UX/UI Execution – Translate service blueprints into intuitive user experiences, crafting high-fidelity wireframes and prototypes (Figma, Adobe XD).

• Research & Insight Synthesis – Use advanced research methods (contextual inquiries, SME interviews, persona development) to drive informed decisions.

• Cross-Functional Collaboration – Act as a service design ambassador within agile teams, working closely with product, legal, operations, and data teams.

• Scalable Design Advocacy – Develop reusable design frameworks and train teams to embed service design thinking at scale.

What We’re Looking For

• Proven experience as a Lead or Senior Service Designer in a complex, multi-stakeholder environment.

• Deep expertise in service blueprinting, customer journey mapping, and end-to-end digital service transformation.

• Strong UX/UI design skills, with experience in Figma, Adobe XD, or equivalent.

• Ability to simplify complexity, making large-scale digital services seamless and efficient.

• Experience working within enterprise SaaS, fintech, logistics, or other regulated industries is a huge advantage.

• Confident working in agile teams and influencing stakeholders at all levels.

The Practical Bits

• Hybrid working – Manchester Piccadilly twice a week minimum.

• International exposure – Expect occasional travel to Paris (around once a month).

• Competitive package – £80k + strong benefits.

This Is Your Moment

Opportunities like this do not come around often. If you’re looking to lead on a project that will make waves across the industry, this is the role for you. Apply now and take the next step in a career-defining journey.

Your future starts here.